Summary
Reported access in Jordan stands at 57.7, above the regional average of 57.1, and reported experience at 51.1, below the regional average of 51.3; the resulting gap is +6.6 points, against a regional mean of +5.7. Access exceeds experience in 7 of the eleven domains. The mean absolute gap of 9.4 points is below the regional median of 12.9, indicating comparatively limited divergence between the two dimensions across domains.
Gap profile and summary
The profile reports the gap in each of the eleven domains; the summary reports access, experience, the gap and the gap types identified.
Access exceeds experience in 7 of the 11 domains. Large gaps (20 points or more) occur in health and care (+24.0) (access above experience). The gap is under 5 points in 4 of the ten public-service domains. Gap types: Access–Experience Alignment.
Source: A-SCOPE MENA, Arab Access and Experience Dataset 2026 · non-probability samples; scores describe respondents.
Departures from the regional pattern
The gap in Jordan remains within 10 points of the regional mean gap in every domain.
The state gap against the regional gap
For each domain, the circle marks the gap in the state and the diamond the regional mean gap; the grey segment is the difference. Domains are ordered by that difference.
Source: A-SCOPE MENA, Arab Access and Experience Dataset 2026 · non-probability samples; scores describe respondents.
Gap types and administrative deficits
At the selected thresholds, Jordan shows one of the five gap types: Access–Experience Alignment.
Access–Experience Alignment
Evidence: the gap is under 5 points in civic participation and voice; education and training; service provision and assistance; and leisure and community participation.
Associated deficit: No pronounced administrative deficitDimensions to examine
- Congruence: reported access and experience are relatively close.
- Service pathway consistency: what users can reach is broadly consistent with what they report experiencing.
- Implementation consistency: there is no pronounced divergence between access and experienced delivery in the observed domains.
- Administrative predictability: the relationship between reaching a service and experiencing it is relatively stable.
- Interpretive caution: alignment indicates low divergence, not necessarily good performance. A service can have low access and low experience while remaining closely aligned.
Implications for public administration and management
- In health and care, where access exceeds experience by 20 points or more, the priority lies in the quality of delivery: the consistency of frontline practice, the responsiveness of organisations to users, and the reliability and timeliness of services that residents already reach.
- Access and experience are closely aligned in civic participation and voice; education and training; service provision and assistance; and leisure and community participation. Alignment indicates consistency between reach and experience rather than high performance, and should be read with the level of both measures in these domains.
- Both access and experience fall below the regional averages in environmental conditions; leisure and community participation; and work, income and finance; in these domains the level of provision and its quality both warrant attention, independently of the gap.
- Repeated measurement of access and experience in the same domains would allow the effect of reforms on the gap to be assessed over time.
Data
n = 299 respondents. The sample is a non-probability sample; scores describe respondents rather than the national population. Access is measured mainly with yes/no items and experience with rating scales, so part of any gap reflects instrument design; comparisons of the same domain across states are the most defensible readings.