Administration Observatory in the Arab Region · Citizens VoicePressSearch
مرصد الإدارةin the Arab RegionCitizens Voice

مرصد الإدارة

in the Arab Region

Citizens Voice

Public Services, Resources and Opportunities: Access and Experience

A citizen survey in ten Arab states: what residents can reach, and how they experience it.

74/110observations where access outpaces experience
+24.2mean gap in health and care, the widest
10/10states where digital experience outpaces access

Non-probability samples: scores describe respondents. See Data and methods.

The observatory dial110 observations: 10 states × 11 domains
Access above experienceExperience above access

Each ring is a state and each sector a domain. Select a cell to open it below.

Data by state and domain

States can be selected on the map, in the ranking or in the chart.

Boundaries follow the usage of the League of Arab States and imply no judgement on the status of any territory.

Ranking

Figure 1Most countries report more access than they rate positively
A-SCOPE MENA, Arab Access and Experience Dataset 2026, ten states, N = 1,861. Wave 1 · Release 1.0 · September 2026.Image (PNG)

Where the gaps lie

Each dot is a state. Right of the axis, access outpaces experience; left, the reverse. Hover to trace a state across domains.

Source: A-SCOPE MENA, Arab Access and Experience Dataset 2026 · non-probability samples; scores describe respondents.

In their own words

What respondents said they would change. Open-ended answers as transcribed in English by the survey team, lightly edited for punctuation; attributed by country only.

“The presence of doctors in all areas”

Egypt · Health

“Get the opinion of citizens on this matter”

Egypt · Civic

“There is no money to cover the costs”

Qatar · Education

“I want to find a job close to my residence”

Yemen · Finance
Annual report 2026Access, Experience and the Gap: Annual Report 2026Anis Ben Brik · 2026
Annual report 2026

Access, Experience and the Gap: Annual Report 2026

The first annual report of the Observatory examines, across ten Arab states and eleven domains of everyday life, what residents report being able to reach and how they evaluate what they reach, and interprets the divergence between the two for public administration and management.

Read the report Download the report (PDF)